Automation is not the sole route to operational efficiency Insights

Heres Why NetSuite Users Should Automate Bank Statement Feeds

automation in banking operations

Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel. Before joining techUK, Laura worked internationally as a conference researcher and producer covering enterprise adoption of emerging technologies. Adopting RPA is often the first step for enterprises in their adoption of automation and AI. Indeed, RPA typically provides both the motivation, and the means, to kick-start an enterprise’s AI journey.

However, they are not sustainable when looking at reducing costs, meeting regulation, or achieving scalability to beat the competition. Neither is throwing more headcount at the problem as this just compounds the challenge for a COO with a further increase in budgetary costs v time to revenue. They are required to balance high operational costs with the ability to onboard and refresh clients quickly to expedite ROI and meet regulatory demand. It’s also vital to have automation in banking operations the right people and partners in place to support the bank as they adopt this new technology (and way of working). Sometimes these individuals and providers will be there to help the bank with one part of the project; on other occasions,

it’s better to partner with a specialist that can support the process over the long term. As the banking industry continues to evolve and become more data-driven, the use of analytics is likely to become even more critical.

Multi-channel Support and Integration

But what cannot be denied is its increasing role across the financial services (FS) sector, with some players even seeing automated environments as a panacea. Mitigate the costs and risks of manual processes by automating bank customer onboarding. Historically, banks have used a combination of legacy technology and increased headcount to complete due diligence-related onboarding processes like anti-money laundering (AML) and know your customer (KYC). Existing, legacy approaches to completing due diligence and ensuring compliance are slow, expensive, and error-prone.

automation in banking operations

For both consumers and businesses, Covid-19 fundamentally changed the way we view technology. In workplaces across the world, old methods of working are continuing to be challenged, and the necessity of modernisation has been made apparent. Few understand this as well as the IT sector, which comprises both software as a service and managed services. Newly arriving fintech products can do a bare-bones operation using newly created processes and software. But banks face headwinds in design, general business tasks, as well as the mode of operation of their IT departments.

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We’re able to connect your front, middle and back office using the ServiceNow platform and digitise core operational processes. If it’s host-to-host connections that would work best for you, they can offer those without the complication that comes with setting them up yourself. Host-to-host is typically reliant upon your business having an in-house IT team that can build the relevant, technical connections and adequately maintain them, too. There is an added layer of complexity as MT940’s typically require two-factor authentication which NetSuite doesn’t provide within its inbuilt reconciliation tool. Host-to-host connections work well for businesses who operate on a smaller scale (say connections one or two primary banks) however attempting these connections yourself can be complicated.

But many of these activities will likely involve a range of resolutely low-skill components such as data entry, copy-paste and office software formatting. Because of benefits like improved service quality, minimal errors, and reduced operating costs, BPA is driving digital transformation initiatives in the banking and financial services domain. Taking into consideration the robotics process automation functions, an alternative to performing high-volume IT support, workflow and the back-office process is high. Therefore, financial institutions, accounting supply chain management, customer service, and human resources related processes can also make use of RPA. Moti Engineering PLC is a leading Information and Communication Technology solutions provider in Ethiopia.

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In essence, robotics process automation software can automatically route transactions, work with data and collaborate with other systems when required. In the last few years, even the basic functions of customer onboarding and loan processing have become much more complex. If you’re looking to modernise and futureproof your banking operations, our business process analysts can help you achieve this.

What are the 10 strategies for automation?

  • Specialization of operations.
  • Combined operations.
  • Simultaneous operations.
  • Integration of operations.
  • Increased flexibility.
  • Improved material handling and storage.
  • Online inspection.
  • Process control and optimization.

Whether you are a bank or a law firm, there are far-reaching benefits to automating the production of loan documents. Firstly, and while this might appear obvious, automation significantly reduces the time required to generate loan documents and substantially improves their quality by mitigating the risk of errors. The concept of Open Banking has been around for a while, in which APIs are used to integrate banks with external parties by sharing financial data and services.


Furthermore, digitalization has allowed for the creation of an interconnected network of branches, which has enabled faster and more efficient banking services. We can create tailor-made automation software solutions based on your banks’ needs to minimize manual work and improve process efficiency. Our team can help you automate one or multiple parts of your workflow using technologies like RPA, AI, and ML.

automation in banking operations

Banks are actively considering the future of risk and how best to transform their risk operating models. Since 1980s, Nigeria banks have performed better in their investment profile and use of ICT systems, than the rest of industrial sector of the economy. The study, however pointed out that whilst most of the banks in the west and other parts of the world have at least one PC per staff, Nigeria banks are lagging seriously behind, with only a PC per capital ratio of 0.8, Woherem (2000). Automation includes using various equipment and control systems such as factory processes, machinery, boilers, heat-treating ovens, steering, etc.

They are banking regulation, market capacity and potential for modern financial products. Finance, oft-touted as the lifeline of business, has welcomed the RPA revolution with open arms. The financial ecosystem thrives on a carousel of operations including credit underwriting, compliance reporting, and fraud detection. RPA, in this context, plays a significant role in scripting an uptrend in efficiency and cost-effectiveness arena. If one is to compare the services that banks provided 15 to 20 years ago with the present day offerings, one will be amazed by the changing landscape in the financial services environment.

automation in banking operations

There is a possibility for a symbiosis of banking systems and ERP systems, which fully automatically serves the banking products and services used by the companies. As a result, human participation in this transfer is avoided, no matter how simplified it is now with internet banking. “Open Banking capabilities have a huge potential for improving end-to-end SME-lending and real-time credit risk decisioning. The main challenge we face is the digital KYB [Know Your Business] process – it’s difficult to automate and streamline,” she said. AutoRek is designed to circumvent the inefficiencies of manual processes through automated data ingestion, reconciliations and comprehensive reporting. By automating financial control processes like exceptions and break management, categorisation and ageing, your skilled staff can focus on more value-add tasks.

How does automation increase the efficiency of the banking system?

Banking process automation involves the integration of technology and software solutions to optimize various operational tasks within financial institutions. This includes automating repetitive tasks, thereby reducing manual intervention, minimizing errors, and enhancing overall efficiency.