Transmission Problem After Service
Used Automatic Transmission
I need some help please? My car was serviced by the dealer to top up all fluids. Somehow they did not secure the cap on the transmission fluid.
I took it back to them to have it fixed, they did not order the right part but told me it was okay to continue driving the car. My car lost all its transmission fluid and stopped dead in traffic. I called the dealership, they told me to have it towed to them. They said the fluids would be topped up again to see how the car ran and then call me to pick it up.
My question is how can I be sure that the vehicle doesn't have more damage? What are the right questions to ask to be sure? Is there an obligation on the dealer's part to fix any damage if we find it later? please and thank you for any help?
Answer to Transmission problems after service.
You did not mention year make or mileage so my comment will be somewhat generic. Being concerned about damage is a valid one. Sometimes when the transmission is run low on fluid it can start to slip witch can cause wear to the internal friction plates. Your best protection would be documentation. Start a file, starting with the receipt for the service when the issue started.
Document who you spoke with, date and time when you called in to notify them of the problem. Get a receipt or copy of one from the towing company. If the vehicle is still under manufacture warranty I would open up a case with the car maker and document that information as well.
This way if you have premature failure of the transmission you have documentation to prove why. Sidebar: There may be No Harm done to the transmission as a result of the situation. The only reliable way to find out is to take the transmission apart for inspection.