Ford Does NOT back defects
by Jackie
2006 Ford F150 image
The truck broke down in southern Indiana. Turns out that the wires to the computer were rubbing against the steering column bracket and caused so many error messages that the computer shut down. It was a Friday night, pouring rain with severe weather warnings for hours and miles. On the freeway, on a bridge with no shoulder. NO TOW TRUCK per my warranty because of it being a small town. Had to wait 45 minutes for a cop to show up and find me a tow truck that I had to pay for. Dropped it off at a dealer that wasn't going to be open until Monday. No car rentals with cars available so totally stranded. Had to pay for a motel for two nights until someone could come and get me. Had to leave the truck there. My dealer at home drove me back to get it.......only decent thing that happened but more hours on the road for the heep. My deductible was $250. The cost was $246. Didn't describe the repair......I am trying to fight the visual of electric tape but you can't deal with Fords so you are just plain S.O.L. I didn't get reimbursed. Ripped off totally on the whole deal. And customer service was rude and basically told me to "F.O." about the whole deal. They would not even consider the reality that this was THEIR DEFECT and not a customer fault. Not to mention that the truck had high miles on it so would have normally been under warranty. I have never had any decent dealings with Ford's. I took a chance on this 2006. Back in 1994 we bought a new truck that had two gas tanks. It started pumping the gas from one to the other causing it to overfill and leak. The truck was under original warranty. Service said it wasn't covered because we let it run out of gas.........DUH! Ya think? It was emptying one into the other. By the time one was empty and the other overfilling it was too late.......emptied! Years later we learned they had a recall for this. It was only for years up to 1993. I called, again they didn't care. They did not care that the 1994 had the exact same problem. If they didn't have to fix it, weren't forced by recall, they were not going to - plain and simple. My girlfriend worked in the service department at Ford. When I used to go visit her or meet her for lunch, all the service reps were stressed and the customers angry. Always an issue regarding warranty and things not being covered. I never had that experience during the years in between when I bought GM's. Not that the GM's didn't have their problems, but the service and warranty were stress free. I don't see how I can get out of this hunk of junk but I won't be buying another Ford. I hope they end up going out of business. They deserve it. They have not proven to me that they put quality vehicles out there and they surely do not back up their defects.
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