2007 Toyota Corolla 30k maintenance service
by Maria
After about a 30 min wait, I ( female with no knowledge of Auto Repairs ) was called to the service desk to be told that I had problems with my 2007 Toyota Corolla that needed to be taken care of. I was shocked. I have not had any problems with my car since I purchased it. The Service Associate proceeded to tell me I needed Entire Fuel System Flush, Service Throttle Body, Cabin Air filter replacement, Drive Belt(cracked), Air Filter, Brake System Flush, Power Steering System Flush, Fuel System Cleaning, and Transmission Flush. This was with 27pt Toyota Quality Vehicle Inspection. The total for all above services came to $738.00 which was put in my Visa. I asked the Service associate how could that be? I have not had any problems. She went on to explain about carbon deposits, Etc. Not knowing anything about Auto maintenance, and having complete trust the dealership was being honest with me, I went ahead and signed for the repairs. While wondering how was I going to pay for these services. I have been unemployed for 2 yrs and 4 months. I don't receive unemployment insurance. I received $200.00 in Food Stamps. I have my son and daughter in law to thank to pay for my house payments. Otherwise, I would have lost my home. As I stated above, I trusted these people. That is why I had my 2007 Toyota Corolla serviced there and purchased my car from this same dealership as well. I learned about 20 min. later from my son that I had been taken advantage of. I had been scammed. I did not need none of the services performed. My son called the service dept. and asked to speak with the service associate who waited on me. But, she had left for the day. My son then spoke to another associate. This person said there was nothing we could do. I had signed the Authorization for the services to be done. End of Story. Nothing we could do. I went home that day and filed a complaint with the Baltimore Better Business Bureau, Consumer Protection Agency and Maryland's State Attorney's Office as well as Toyota Motor Sales, USA , Customer Experience Center. So far, I have heard from the BBB. Received a reply from Thompson Toyota. Sympathized with my financial status, but, all services performed on my automobile were necessary for safety and better gas mileage, etc. They will not reimburse any of my $. They are honest, etc. Today I spoke with the Service Parts Director. He asked if I had visited the link he had advised I read to better understand why these services were performed. (Site sponsored by Motor Trend Magazine " Goss's Garage". He seemed irritated that I had not read the article. He also wants to set up a meeting between him, my son and I. ( My son is a store manager for a major auto parts store ). The Service Director spoke to my son to see just how much my son knows about automobiles). I have not yet read the article. Instead, I am doing my own research on how scams are done to people on Auto Repairs. This is my 1st sight. What happened to me is almost word for word on how the scam works. I don't intend to meet with this person until I have much more information. The work is done. How do I get the company to admit they made a "mistake" and reimburse my money back? I need help. Please, is there anyone who has advice to help me with the 2007 Toyota Corolla maintenance? Thanks so much.
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