2004 Ford 150 Spark Plugs
Image of 2004 F150 Sparkplug
I took my 2004 Ford 150 truck into a shop to have it serviced for a 100,000 mile scheduled maintenance. This entailed replacing the spark plugs. The shop manager called me back later that evening and said he was going to need the truck through the next day. I told him that was Okay. He called me later that day and said that one of the spark plugs broke and pieces of ceramic and electrode from the plug fell into the cylinder.
He informed me that he didn't know if they were going to be able to get the pieces out without taking off the heads. He also said that there was an 18 page Factory issued TSB (technical service bulletin) out on those type of spark plugs Ford was using and there was a lot of documentation from dealerships and shops having problems with that specific spark plug.
He's now had my truck for the last 3 days and said they can't get the pieces out and they have to take the heads off. He wants to charge me $1100 to do the work. He also said this will include both sides and he's splitting the costs. I don't feel like this is right.
It was not my fault that the spark plug being used is documented as being faulty and broke. He said that he talked to a few Ford dealership service managers and they told him that it was 100% of the customers responsibility if something like this happened. Is that so? If so, how? I feel like I'm being raked over the coals, but have no choice.
What's your take on this situation? Isn't Ford responsible for the parts they are installing. If they put out a 18 page TSB, how can they not be responsible? I'm very confused and pissed off about the whole situation. Thanks in advance for your input.
Complaints about broken Ford Spark plugs on the consumers affairs website.
Tools for dealing with the broken spark plug problem.