2004 Ford 150 Spark Plugs
New Ford Triton Spark Plug Repair Set
I got a big problem with my 2004 Ford 150. I took the truck into a dealership service shop to have it serviced for a 100,000 mile scheduled maintenance. This entailed replacing the spark plugs.
The shop manager called me back later that evening and said he was going to need the truck through the next day. I told him that was Okay and located alternate transportation for the next day.
He called me the next day and said that one of the spark plugs broke and pieces of ceramic and electrode from the plug had fallen into the cylinder.
He informed me that he didn't know if they were going to be able to get the pieces out without taking off the cylinder heads.
He also said that there was an 18 page Factory issued TSB (technical service bulletin) out on those type of spark plugs Ford was using. And there was a lot of documentation from dealerships and shops having problems with that specific spark plug on three valve per cylinder engines.
He's now had my truck for the last 3 days and said they can't get the pieces out and they have to take the heads off. He wants to charge me $1100 to do the work.
They also said this will include both sides and he's splitting the costs with me. I don't feel like this is right. It was not my fault that the spark plug being used is documented as being faulty and broke.
The service writer said, he talked to a few other Ford dealership service managers and they told him that it was 100% of the customers responsibility if something like this happened. Is that so? If so, how? I feel like I'm being raked over the coals, but have no choice.
What's your take on this situation? Isn't Ford responsible for the parts they are installing. If they put out a 18 page TSB, how can they not be responsible? I'm very confused and pissed off about the whole situation. Thanks in advance for your input.
My Answer: See these complaints about broken Ford Spark plugs on the consumers affairs website.
However, if you have some do it yourself skills they make Special equipment for this situation. I would also go with a Bosch Platinum replacement or Iridium spark plug so you don't go through this again. Here is the tools and parts they use to fix the Ford spark plug problems